Discrimination is still alive at KUMLERS. My husband hit a deer with my car, and it was taken to Kumlers for repairs. They called three times and ask to speak to my husband, Carl. Each time my husband told them "the car belongs to my wife". When the car was finally ready, I went in to pick it up, and again I told them I was the owner of the car. I ask them if they had test driven it, and they assured me they had. I drove it about eight blocks and the car pulled terribly to the right. I turned around and went back to Kumlers. I told the employee that I had previously spoken to that the car was out of line. He said to me "how do I know that it wasn't out of line before we repaired it?" Where upon I replied it wasn't, and wouldn't you think you should have checked it since my husband hit the deer so hard it flew on to an embankment? He told me to call my insurance company. I called my agent Pat Reid of the Insurance Circle in Canal Winchester. He readily agreed for the insurance company to have the car realigned. In the meantime, we received in the mail, a thank you note for our business addressed to MR. CARL HEISTER. I made a copy of the envelope and note and returned it to Mr. Dean DeRolph, the owner, and wrote on it, "YOUR CUSTOMER WAS NOT CARL HEISTER, BUT PHYLLIS HEISTER. I am still steamed!!!!!!!!!!! Don't they know that women own cars and buys cars?
Hi Phyllis, we are sorry for the "thank you " note. All of the paperwork came to us from the insurance company in Carl's name so we in error addressed the thank you in his name as well. We respect you and appreciate your business and are sorry this caused you trouble and a feeling of disrespect. Dean
- Kumler Automotive